Staff Outlook Shows a Red X and Email not Updating

This article will guide you on how to resolve the issue with Inbox not updating and Outlook showing a red X.

Instructions

Occasionally Microsoft Outlook will go into Offline mode. While your Outlook is being used offline, email and calendar entries will not get updated. Toggle the Work Offline button to turn this off.

1. You can tell you are in offline mode a couple of different ways. If you look at the Outlook icon in the Windows toolbar you will notice the red X:

Open

2. Another way to see that you are working in Offline mode is when you have Outlook open, look at the bottom of Outlook. You will see an indication that you are working offline:

Open

To resolve this, please do the following:

1. Please open up Outlook and go to Send/Receive:

2. Once you are in the Send/Receive section, on the far right you will notice the Work Offline button. If you are working offline, the icon will look like the image below:

3. Click on the icon once and you will notice that it no longer is grayed out. This will indicate that you are no longer working in Offline mode:

4. Also, if you look at the bottom of Outlook you will see you are Connected to Microsoft Exchange: