Staff Enable ConnectWise Controls for MacBooks
- Joseph Hanke
- Jacquelynn Bell
NOTE: Instructions written for MAC OS Sonoma
Screen sharing with Mac users through ConnectWise Control
Go to mysupport.ntc.edu and type in the code that the Help Desk Technician gives you.
TIP: If you get a login page instead, click on the two boxes in the upper left-hand corner. It will go to the “Join with a code” page.
2. If it is your first time using this service, download the app. The following steps from 3 - 5 are for the download app option. If you have used it before, you can just launch the app and go to step 6.
3. Click Allow.
4. Click on the ConnectWise Control Client icon in the bottom right-hand corner.
5. Click open.
6. Click Ok.
7. Click Open System Preferences.
TIP: If you click Deny, it will deny us access and we will not be able to see anything on your screen. Please go to step 10 - 13 to allow us access.
8. Click on the slider next to ScreenConnect Client to enable it.
Enter in your computer password to approve the changes.
In system preferences, go to Privacy and Security.
Then go to Screen & System Audio recording.
Click on the slider next to ScreenConnect Client, then enter in your computer password to approve it.
14. After that, we should be able to see everything on your screen and take control of it.
17. After we are done with our call, the Help Desk Technician will disconnect from your computer. Afterwards, you can go back through your settings to disable the ConnectWise Control Client settings.
Suggestions, comments, or concerns about this content? We can be reached at https://www.ntc.edu/helpdesk
