WARNING: A smart phone (iOS or Android device) is required to activate multifactor authentication on your NTC account. If you do not have a compatible device, please call the IT Help Desk at 715-803-1160 for alternative instructions.
NOTE: You will need to use your computer and visit Workday to start the process and use your phone with the Microsoft Authenticator app so you can scan a QR code.
Multifactor authentication is an added layer of security that sends a confirmation notification to your phone or device of your choice when you log into any NTC system with your NTC staff account. It strengthens access security by requiring two methods (also referred to as factors) to verify your identity.
This prevents someone else from gaining access to your personal information, if they somehow gain access to your NTC password.
Steps to Setup Microsoft Multifactor Authentication:
When you sign into NTC systems, you will be prompted for more information as shown below.
Click Next to proceed with enrollment process.
Open the Google Play Store or Apple App Store on your Android or iOS device. Search for the Microsoft Authenticator app, and download it. (If you’ve already download/used the app, see this article for instructions.)
Once the app is installed on your iOS or Android device, click the Next button show below.
Click Next again.
Open the Authenticator app on your iOS or Android device and click Accept and Continue on the screens shown below.
Click the Scan a QR code button in the Microsoft Authenticator app.
Click Allow to let Microsoft Authenticator use the camera.
Click OK on the screen shown below.
Scan the QR code displayed on the computer screen with your iOS or Android device and then click Allow to let Microsoft Authenticator send notifications.
Click Next on the computer screen shown below.
WARNING: The QR code can only be on your computer monitor by going through the instructions. The code below is just an example.
NOTE: To scan the QR code, you need to use the Microsoft Authenticator app, not your camera app.
12. A randomly generated number will be displayed on the next screen as shown below. On your phone a notification will appear from Microsoft Authenticator. Enter the number displayed on the screen into the Microsoft Authenticator notification and click Yes.
13. Once approved, you have successfully activated the Microsoft Authenticator app on your iOS or Android device. Click Next to proceed with signing in.
On the final screen, click Done.
TROUBLESHOOTING: If you have trouble setting up Authenticator, delete the app, reinstall it, and refresh your sign-in page in the browser to start the process over again. Sometimes it takes a couple tries before it sticks.
NOTE: If you get a new phone, phone number, or accidentally delete the Microsoft Authenticator app, the Help Desk needs to manually re-enable your phone. Please give us a call at 715-803-1160, start a chat at https://www.ntc.edu/help-desk, or enter in a ticket.
WARNING: If you are getting Microsoft Authenticator notifications but you aren’t signing into anything, click the No, it’s not me button and then contact the NTC IT Help Desk immediately https://www.ntc.edu/helpdesk.
Suggestions, comments, or concerns about this content? We can be reached at https://www.ntc.edu/helpdesk.
