Duo mobile users can now seamlessly reactivate their Duo-protected accounts with the tap of a button.
Instructions
Setup Instant Restore for Users in 3 Easy Steps
Double- check that you have iCloud Keychain enabled on your old phone
To see how to enable or check to see if you have iCloud Keychain enabled, please follow the instructions found here: https://support.apple.com/en-us/HT204085
Backup your old phone
Before you get a new iPhone, be sure to make a backup of your old device. When you get a new iPhone, go ahead and set up your new iPhone from an iCloud backup, iTunes backup, or Direct Data transfer (all standard setup mechanisms work).
Restore the backup to your new device
Make sure you’ve logged into your AppleID on your new phone, have iCloud Keychain enabled, and that your keychain has synced to your new device.
The first time you open Duo Mobile, you will be presented with the option to get your accounts back. Just hit “Get Started,” and everything will be connected automatically.
Note: When you perform this restore, your Duo-protected accounts on your old device will be deactivated.
From Duo: We understand there is some risk to utilizing iCloud Keychain, and although we have faith in the strong security properties of iCloud Keychain, we understand Apple account compromise is still a possibility.
To mitigate this risk we send a push notification to the old phone upon account reactivation, letting a user know a potential malicious actor has fraudulently reactivated their phone. If they confirm this was done by someone other than themselves, we will immediately deactivate both devices, and send a notification email to all Administrators specified in the “alert email” setting. Users will also see this alert every time they open their device for 24 hours after the Instant Restore event has occurred.
Suggestions, comments, or concerns about this content? We can be reached at https://www.ntc.edu/helpdesk
