Staff_Setting up Cisco Jabber on Your Laptop

Cisco Jabber for Windows streamlines communications and enhances productivity by unifying presence, instant messaging, video, voice, voice messaging, screen sharing, and conferencing capabilities securely into one client on your desktop.

Instructions for Logging In

To set up Cisco Jabber on your desktop/laptop computer, please do the following:

1. Locate the icon on your desktop.  If you are unable to locate the desktop icon use the search area on the bottom left of your computer to search for Jabber.  Double click the icon or select the program from the search area results.

Open

2. Locate the Cisco Jabber application

Open

3. Enter your NTC email address and click the continue button.  Jabber will indicate it is finding services and once finished the following screen will appear. Enter your Windows password and then click the Sign In button.

4. Once logged in it will take a few moments before your phone becomes active. You can see the status at the bottom left of the Jabber application. The red X should go away.  Once it does your phone should be operational. If the red X doesn’t go away, please contact the IT Helpdesk.

Instructions for Placing a Call

To make a call from Cisco Jabber, simply enter the phone number in the Search or call window as shown in the picture below.  After you have the extension or phone number in the Search or call window, a green phone icon will appear.  Click the phone icon to place the call.

Instructions for Receiving a Call

When someone calls your phone an indication will appear in the bottom right corner of your screen. To answer the call click the Answer button.

Once a call has been answered the call control window appears.  From here you can do a variety of things:

Mute your line

Show/Hide video (other end must have a video capable phone like Jabber or NTC Phone).

Share screen with another Jabber participant

Bring up a dial pad

More Feature within here (Hold, Transfer, Merge, Conference)

Hold – If you place a person on Hold, after placing them on hold you will then see a green Resume button.  Click on it to get the call back

Transfer – Press this is you want to transfer a call. 

o   Once you press this you will be shown the following:

o   Enter in the extension or phone number you want to transfer the call to and then press enter.

o   Once you press enter the caller is placed on hold and a new call is placed to the number you want to transfer the call to and a green Transfer button is shown.  Press the green Transfer button to finish transferring the call:

End the call

If you experience any issues with Cisco Jabber, please contact the IT Helpdesk at 715.803.1160 or create a IT Helpdesk ticket by visiting https://myhelpdesk.ntc.edu