Staff_Duo Instant Restore for Android

Owned by Hankej
Last updated: Jul 29, 2020
2 min read

Duo mobile users can now seamlessly reactivate their Duo-protected accounts with a few simple steps.

Instructions

Instant Restore requires Duo Mobile for Android v3.32.0 or newer

You must have access to Duo Mobile on your old Android device in order to use Instant Restore to restore your Duo-protected account backup to your new device. If you can't open Duo Mobile on your old device, for example, if your phone was lost or damaged, contact your Duo administrator to discuss your account recovery options.

 

  • From your new Android device, download the latest Duo Mobile App from the Google Play Store

 

  • Open the Duo Mobile app on your new device.

 

  • Tap Get My Account Back from the welcome screen.

 

 

  • Select the Google account you used when initially setting up Duo Restore.

 

  • At the beginning of the reconnection process, you'll be asked if you have your old phone. Tap Yes to continue.

 

  • Open Duo Mobile on your old phone, and tap the menu icon in the top right to open Settings.

 

  • Locate the "Connect a new phone" settings item, and tap VIEW QR CODE.

If you don't see this option, make sure Duo Mobile on your old phone is version 3.32.0 or later.

 

  • Return to your new phone, and tap either SCAN THE QR CODE in step 3 or SCAN in the lower left, then scan the QR code shown on your old phone to complete account restoration.

 

  • Duo Mobile locates your backed-up Duo-protected accounts and restores them to your device, showing a success message when complete.

 

  • The Duo Mobile accounts list shows your restored Duo accounts, and you may use them to log into Duo-protected services with Duo Push or a generated passcode.